Saudi Arabia has launched a new digital crowd-monitoring service at the Grand Mosque in Makkah to improve the pilgrimage experience by helping worshippers perform Tawaf and Sa’i more comfortably and efficiently.
The initiative is designed to reduce congestion and enhance the overall flow of pilgrims during one of the world’s largest religious gatherings.
The service is accessible by scanning a QR code, which provides visitors with real-time information on crowd density in the Mataf (the area surrounding the Holy Kaaba) and the Masa’a (the pathway between Safa and Marwah).
By viewing live crowd updates, pilgrims can choose less crowded times and routes to complete their rituals with greater ease.
In addition to live crowd monitoring, the platform offers smart guidance and navigation features aimed at improving movement throughout the Grand Mosque.
The system is intended to support better crowd management, minimize bottlenecks, and enhance the safety and comfort of millions of worshippers visiting Makkah.
Saudi authorities said the initiative is part of the Kingdom’s ongoing efforts to integrate advanced digital technologies into the management of the Two Holy Mosques.
By using real-time data and smart services, officials aim to ensure a safer, more organized, and seamless pilgrimage experience while improving the efficiency of operations during peak periods.
